Last updated: July 3, 2026
Shop with confidence — we stand behind every order.
Returns within 30 days of delivery. Items must be unopened, factory sealed, original packaging, with proof of purchase.
Not eligible: Opened boxes/packs, shipped pre-orders, final sale items, gift cards.
Email support@markovex.shop with order number, items, reason, and photos. Response in 1–3 business days. Do not ship without authorization.
Processed within 10 business days to original payment method. Allow 3–5 days to appear.
Contact within 7 days with photos. Replacement or full refund at no cost.
We cover shipping for our errors. Customer-initiated and international returns are customer responsibility.
support@markovex.shop | +1 213 555-0123 | 9315 Citrus Ave, Fontana, CA 92335, USA